Q:How can I get the bags? Do I need to put my name on them?
A:Once you sign up for the service, we will send a new bag to your dorm before the service starts.
You can put your name on if you want, but we will make a name tag for every customer and attach it to every bag.
Q: How to distinguish laundry bag and dry cleaning bag?
A: Laundry bag is the blue one and dry cleaning bag is the black one.
Q:How should I pay for my dry cleaning?
A: Dry cleaning fees will be paid monthly. At the end of every month, we will send you an invoice through e-mail with a detailed report of your monthly total expense on dry cleaning. You will have the following week to complete the payment.
Q: If I want to cease the service after I sign up, do I get full refund?
A: We don't give full refund. We give 60% refund if you notify us within the first month after service starts, 30% within the 2 months after service starts, and no refund at all after that.